Warranty and Returns Policy

Warranty Policy

Each Rip Rod and Rip Rod Valet is meticulously handcrafted from premium hardwoods and inspected for quality before shipment. We stand by the craftsmanship and durability of our products, and we offer the following warranty:

• Coverage: This warranty covers defects in materials and craftsmanship under normal use for a period of one (1) year from the date of purchase.
• What’s Covered: Cracks, warping, or failure due to craftsmanship or material defects.
• What’s Not Covered: Normal wear and tear, damage caused by improper use, neglect, modification, or exposure to extreme conditions (moisture, heat, direct sunlight).
• Claim Process: If you believe your product is defective under this warranty, please contact us at [email protected] with proof of purchase and photos of the issue. We will review your claim and determine if a replacement or repair is warranted.
  

  Return & Refund Policy

  At Rip Rod, your satisfaction is our priority. That’s why we offer a 30-Day 100% Satisfaction Guarantee: if you’re not completely happy with your Rip Rod or Rip Rod Valet, you may return it within 30 days of purchase for a full refund. We’ll even provide a prepaid return shipping label so it’s truly hassle-free.

   

  30-Day Satisfaction Guarantee

  • Valid within 30 days of the purchase date.

  • Items may be returned even if used, provided they are not damaged beyond normal use.

  • A prepaid return shipping label will be provided.

  • Refunds will be issued to your original payment method within 5–7 business days of receiving your return.

  General Return Policy (After 30 Days)

  • Returns are accepted up to 90 days from the purchase date.

  • Items must be unused, in their original condition, and in the original packaging.

  • Customers are responsible for return shipping costs unless the return is due to a product defect.

  Non-Returnable Items

  • Custom or custom-engraved items are final sale and cannot be returned.

  Return Process

  • To initiate a return, contact us at [email protected] with your order details.

  • If your return qualifies under the 30-Day Satisfaction Guarantee, we’ll send you a prepaid label. Otherwise, you’ll arrange shipping at your cost.

Exchanges

If you wish to exchange an item for a different wood species or model, please follow the return process and place a new order.

By purchasing from our store, you acknowledge and agree to these policies. If you have any questions, feel free to contact us at [email protected].